Return Policy

  1. Introduction

At The Cold Room Kahuna (the “Website”), we strive to ensure that our customers are satisfied with their purchases. This Return Policy outlines the terms and conditions under which returns will be accepted and processed.

  1. Eligibility for Returns

You may return an item for a replacement or refund if:

  • The item was received in a damaged or defective condition.
  • The wrong item was shipped to you.
  • You change your mind about the purchase (subject to conditions below).
  1. Return Conditions
  • Items must be returned within 15 days of delivery.
  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (e.g., order confirmation email or receipt) is required for all returns.
  1. Non-Returnable Items

The following items cannot be returned:

  • Consumables.
  • Personalized or custom-made items.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Digital products or downloads.
  1. Return Process

To initiate a return:

  1. Contact us at info@thecoldroomkahuna.com with your order number and a description of the issue.
  2. Our team will provide return instructions and a return authorization number (if applicable).
  3. Package the item securely and include all original accessories, manuals, and documentation.
  4. Ship the item to the return address provided by our team.
  1. Return Shipping
  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrectly shipped.
  • We recommend using a trackable shipping method, as we are not responsible for items lost during return shipping.
  1. Inspection and Processing
  • Once we receive your return, it will be inspected to ensure it meets the return conditions.
  • If approved, a replacement or refund will be issued within 10-15 business days.
  1. Refunds for Returns
  • Refunds will be processed to the original payment method.
  • Any shipping fees paid at the time of purchase are non-refundable, unless the return is due to our error.
  1. Exchanges
  • Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued instead.
  1. Contact Information

If you have questions about this Return Policy or need assistance with a return, please contact us:

Last Updated: 29th December 2024