Payment Policy
- Introduction
This Payment Policy outlines the terms and conditions regarding payments made on The Cold Room Kahuna (the “Website”). By making a purchase through the Website, you agree to comply with this Payment Policy.
- Accepted Payment Methods
We accept the following payment methods:
- Credit and Debit Cards (Visa, Mastercard, American Express, etc.)
- Digital Wallets (Mpesa, PayPal, Google Pay, Apple Pay, etc.)
- Bank Transfers
- Other payment methods as listed at checkout.
- Pricing
- All prices listed on the Website are in Kenya Shillings unless otherwise stated.
- Prices are subject to change without prior notice. The price applicable to your order will be the price at the time of checkout.
- Additional taxes, fees, or shipping costs (if applicable) will be displayed at checkout or at the point of sale.
- Billing Information
- Customers must provide accurate and complete billing information, including full name, address, and contact details.
- Failure to provide accurate information may result in delays or cancellation of your order.
- Payment Security
- We use secure third-party payment gateways to process payments. Your payment information is encrypted and handled in compliance with industry standards.
- The Cold Room Kahuna does not store sensitive payment information, such as credit card numbers.
- Payment Confirmation
- Once a payment is successfully completed, you will receive an order confirmation via email. Please retain this confirmation for your records.
- If you do not receive a confirmation email, please contact us.
- Refunds and Cancellations
- Refunds and cancellations are subject to our Refund Policy.
- If you believe there has been an error in billing or payment, please contact us at info@thecoldroomkahuna.com within 7 days of the transaction.
- Late or Failed Payments
- In the event of a failed payment, you will be notified immediately, and your order will not be processed until the payment is successfully completed.
- Disputes
- Any disputes regarding payments should be reported to info@thecoldroomkahuna.com .We will make every effort to resolve the issue promptly.
- Chargebacks or unauthorized transactions will be investigated, and The Cold Room Kahuna reserves the right to take necessary legal action in cases of fraudulent claims.
- Changes to Payment Policy
- The Cold Room Kahuna reserves the right to update or modify this Payment Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.
- Contact Information
For any questions or concerns regarding this Payment Policy, please contact us:
Email: info@thecoldroomkahuna.com
Phone: +254 745 105 691
Last Updated: 29th December 2024