Payment Policy

  1. Introduction

This Payment Policy outlines the terms and conditions regarding payments made on The Cold Room Kahuna (the “Website”). By making a purchase through the Website, you agree to comply with this Payment Policy.

  1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard, American Express, etc.)
  • Digital Wallets (Mpesa, PayPal, Google Pay, Apple Pay, etc.)
  • Bank Transfers
  • Other payment methods as listed at checkout.
  1. Pricing
  • All prices listed on the Website are in Kenya Shillings unless otherwise stated.
  • Prices are subject to change without prior notice. The price applicable to your order will be the price at the time of checkout.
  • Additional taxes, fees, or shipping costs (if applicable) will be displayed at checkout or at the point of sale.
  1. Billing Information
  • Customers must provide accurate and complete billing information, including full name, address, and contact details.
  • Failure to provide accurate information may result in delays or cancellation of your order.
  1. Payment Security
  • We use secure third-party payment gateways to process payments. Your payment information is encrypted and handled in compliance with industry standards.
  • The Cold Room Kahuna does not store sensitive payment information, such as credit card numbers.
  1. Payment Confirmation
  • Once a payment is successfully completed, you will receive an order confirmation via email. Please retain this confirmation for your records.
  • If you do not receive a confirmation email, please contact us.
  1. Refunds and Cancellations
  • Refunds and cancellations are subject to our Refund Policy.
  • If you believe there has been an error in billing or payment, please contact us at info@thecoldroomkahuna.com within 7 days of the transaction.
  1. Late or Failed Payments
  • In the event of a failed payment, you will be notified immediately, and your order will not be processed until the payment is successfully completed.
  1. Disputes
  • Any disputes regarding payments should be reported to  info@thecoldroomkahuna.com .We will make every effort to resolve the issue promptly.
  • Chargebacks or unauthorized transactions will be investigated, and The Cold Room Kahuna reserves the right to take necessary legal action in cases of fraudulent claims.
  1. Changes to Payment Policy
  • The Cold Room Kahuna reserves the right to update or modify this Payment Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.
  1. Contact Information

For any questions or concerns regarding this Payment Policy, please contact us:

Email: info@thecoldroomkahuna.com
Phone: +254 745 105 691

Last Updated: 29th December 2024